FAQs
General
What are the available payment options?
We currently accept payments via:
- FPX Online Banking (Billplz)
- Debit / Credit Cards (Billplz)
- Installments (Atome)
- Bank Transfer / Offline Bank In
Bank: MAYBANK
Bank Account: 514132579905
Account Name: DAINTIQUE JEWELLERY
What do I do after manual payment (Bank transfer)?
If you have opted for manual cash deposit / online transfer, you will need to make a payment to our Maybank account:-
Name: DAINTIQUE JEWELLERY
Acc No. : 514132579905.
Kindly take a photo/screenshot of the receipt & send it to us via our email address at daintiquejewellery@gmail.com or WhatsApp us at +60178031088 to continue with the order.
Note: No delivery will be made without proof of payment as confirmation of your order.
Urgent?
For any urgent/immediate orders, please reach out to us on Instagram https://www.instagram.com/daintique.gems/ to get our quickest response.
Can I pay in installments?
Yes! We now accept payments through Atome.
You can pay your total bill in 3 interest-free monthly installments.
Can I cancel an order?
We apologize, but once an order is placed, it cannot be cancelled. Please review your order details carefully before proceeding with payment.
What if I have other enquiries?
Don't worry, every dainty question will be attended to. So if you have something you like to be answered, feel free to send an email to daintiquejewellery@gmail.com
Product
Are these all natural gemstones?
Yes! These are all certified natural gemstones from around the world.
How is Daintique more affordable?
There are hundreds of gemstone varieties across the globe, each with its own distinctive characteristics. Among them, some gemstones are more abundant, making them cheaper in comparison. Moreover, quality of gemstones differ according to clarity, cut, color, and carat weight.
The gemstones that we present to you are abundant yet charming. We specialize in gemstones that fall slightly below the highest grade but are beloved by many for their exceptional value.
Are the gemstones colour accurate?
Different colours in pictures are the result of photography under different angles and reflections.
Also, actual product colour may vary from the images shown. Every electrical device has different colour displaying capabilities and every individual may see colours differently.
* Our pictures are mostly taken under natural sunlight, so rest assured the actual products will be nicer!
What is included in a standard order?
All orders come in our beautifully crafted jewellery boxes and a piece of polishing cloth for your convenience.
Can I purchase from a retail store?
Unfortunately, we do not stock our products at any retail stores at the moment.
I don't find something I like..
No worries! You are more than welcome to ask us for a pre-order. If you have an idea of a certain gemstone/design that you'd love, we can fulfil that dream for you. Just send us a message on Instagram (https://www.instagram.com/daintique.gems/) and we will make your dream a reality.